Creating a call script
The key elements of every outbound calling script explained
There is a structure that every great outbound calling script adheres to.
Designed to get the best outcome from every call, this course walks through the key elements of a killer outbound script.
Developed over 25 years of experience in the contact center industry, this no-nonsense approach to call scripting is designed to up your game and help you develop a world-class inside sales / telesales team.
Course Curriculum
-
1
Course introduction
-
Creating a call script introduction
-
-
2
Course chapters
-
What is a call script
-
Desired outcome
-
Conversation map
-
Handling objections
-
Call control
-
Key takeaways
-
About the instructor
Founder of Sales University
Ferdinand Roberts
Ferdinand Roberts is a sales veteran who has spent the majority of his career working in Europe and the US, initially as a senior executive for companies such as Yahoo! and Cisco, and for the last decade building (and selling) a number of his own ventures. Roberts' experience closing in excess of $100 Million over the course of his career is brought to bear in his courses. He offers a no-nonsense, practical style of teaching that is immediately applicable in the sales arena. Roberts lives between Europe and the US and has worked with and advised companies on their customer interaction and sales strategies across the globe.
Create target-busting call scripts today!
Create target-busting call scripts today!