Call Control Techniques
How to get the best outcome from every call
Call control is a crucial skill for every salesperson whether field based or inside sales / telesales.
This course is designed to get the most from every call and covers the following topics:
- What is call control?
- Mapping the call
- Creating options
- Objection handling
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Closing
If you want to improve the success rate of your outbound calls this is a course that you MUST take.
Course Curriculum
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1
Course introduction
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Call Control Techniques introduction
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2
Course chapters
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What is call control?
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Mapping the call
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Handling objections
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Creating options
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Closing
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Key takeaways
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About the instructor
Founder of Sales University
Ferdinand Roberts
Ferdinand Roberts is a sales veteran who has spent the majority of his career working in Europe and the US, initially as a senior executive for companies such as Yahoo! and Cisco, and for the last decade building (and selling) a number of his own ventures. Roberts' experience closing in excess of $100 Million over the course of his career is brought to bear in his courses. He offers a no-nonsense, practical style of teaching that is immediately applicable in the sales arena. Roberts lives between Europe and the US and has worked with and advised companies on their customer interaction and sales strategies across the globe.
Take control of your calls and watch your results improve!
Take control of your calls and watch your results improve!